Customer Care Assistant

Job Description:

Axis Communications is seeking a hardworking and resourceful Customer Care Assistant to join our team in Sollentuna, Stockholms Län, SE. As a Customer Care Assistant, you will be responsible for providing exceptional customer service to our clients and assisting with resolving any issues or inquiries they may have. This is a part-time position with an entry-level seniority level, making it a great opportunity for those looking to gain experience in the customer care field.

Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner - Assist customers with product information, technical support, and troubleshooting - Process orders, returns, and exchanges efficiently and accurately - Collaborate with internal teams to ensure customer satisfaction and resolve any issues - Maintain accurate records of customer interactions and transactions - Assist in developing and implementing customer care strategies to improve overall customer satisfaction - Provide feedback from customers to the appropriate departments to help improve products and services - Adhere to company policies and procedures to ensure consistent customer care standards

Requirements: - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to multitask and prioritize tasks effectively - Project management skills - Creativity in finding solutions to customer issues - Ability to work in a fast-paced environment - Willingness to learn and take on new challenges - Proficient in Microsoft Office and customer relationship management software

Benefits: - Paid Time Off (PTO) - Training and professional development opportunities - Gym membership - Positive and inclusive working environment that promotes equality and fairness for all employees

Equal Opportunity Statement: Axis Communications is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are a motivated and customer-focused individual looking to start your career in customer care, we encourage you to apply for the Customer Care Assistant position at Axis Communications by the deadline on 2024-07-12. Join our team and be a part of providing exceptional service to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.