Customer Care Assistant - Work from home

As a Customer Care Assistant at Fingerprint Cards, you will play a crucial role in providing exceptional customer service to our clients. This position is perfect for someone who is dedicated, resilient, has critical thinking skills, and enjoys managing relationships with people.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information and solutions to customer issues or concerns - Handle escalated customer complaints with empathy and a problem-solving mindset - Coordinate with other departments to resolve complex customer issues - Maintain customer records and update databases as needed - Assist in developing and implementing customer care strategies to improve overall customer satisfaction

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong problem-solving abilities and critical thinking skills - Ability to manage relationships with customers and colleagues effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Remote work flexibility - Opportunities for training and professional development - Company transportation for in-person meetings or events

Working at Fingerprint Cards provides an environment that fosters unlimited personal and professional growth. If you are looking for a part-time job that allows you to work from home and make a difference in the lives of customers, this may be the perfect opportunity for you.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Fingerprint Cards is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.