Customer Care Associate

Job Description:

We are seeking a dedicated and enthusiastic Customer Care Associate to join our team at Epiroc in Uppsala, SE. As a Customer Care Associate, you will be responsible for providing exceptional customer service and support to our clients. This is a part-time position at the Associate level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Identify and assess customers' needs to provide accurate information and solutions - Process orders, returns, and exchanges in a timely manner - Follow up with customers to ensure satisfaction with products and services - Maintain customer records and documentation - Collaborate with other departments to resolve customer issues effectively - Stay up-to-date on product knowledge and company policies - Assist with any other customer care tasks as needed

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Energetic and adaptable personality - Analytical skills to assess customer needs and provide appropriate solutions

Benefits: - Paid Time Off (PTO) - Profit sharing - Joining Bonus

Working Environment: At Epiroc, we value curiosity and questioning as tools for innovation and growth. We encourage our employees to think creatively and seek out opportunities for improvement in all aspects of their work.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Epiroc is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We strive to create a diverse and inclusive work environment where all employees feel valued and supported.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.