Customer Care Associate

Job Description: As a Customer Care Associate at Shopify, you will be responsible for providing exceptional customer service to our clients. This role involves responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and assisting customers with their orders and accounts. You will also be responsible for maintaining accurate records of customer interactions and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Resolve customer issues and escalate complex problems to the appropriate team - Provide assistance with order processing and account management - Maintain a high level of product knowledge to better assist customers - Collaborate with other team members to improve the customer experience - Meet and exceed customer service goals and metrics

Requirements: - Strong interpersonal and communication skills - Ability to work in a fast-paced environment and multitask effectively - Excellent problem-solving skills - Hardworking and motivated individual - Project management skills - Ability to work well in a team environment - No prior experience required, but a willingness to learn and grow in the role

Benefits: - Paid Time Off (PTO) - Company transportation for commuting - Joining Bonus

Working Environment: At Shopify, we believe in fostering a dynamic workplace that values teamwork, innovation, and shared success. As a Customer Care Associate, you will be part of a supportive team dedicated to providing the best possible customer service.

Deadline to apply: 2024-06-29

Equal Opportunity Statement: Shopify is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We value diversity and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. Join us and be a part of a diverse and inclusive team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.