Customer Care Manager

Equal Opportunity Statement: Einride is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Description: Einride is seeking a highly motivated and dedicated Customer Care Manager to join our team in Stockholm. As a Customer Care Manager, you will be responsible for ensuring the highest level of customer satisfaction through effective communication and problem-solving. You will oversee a team of customer care representatives and work closely with other departments to address customer inquiries and resolve issues in a timely manner.

Responsibilities: - Develop and implement customer care policies and procedures to ensure a consistent and positive customer experience - Manage a team of customer care representatives, providing guidance and support as needed - Monitor customer satisfaction levels and implement strategies to improve overall satisfaction - Investigate and resolve customer complaints and escalations in a timely and professional manner - Collaborate with other departments, such as sales and operations, to address customer needs and concerns - Conduct regular training sessions for customer care representatives to enhance their skills and knowledge - Analyze customer feedback and data to identify trends and opportunities for improvement - Maintain accurate records of customer interactions and complaints for future reference - Stay up-to-date on industry trends and best practices in customer care to enhance departmental performance

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 6 years of experience in customer care or a related role - Proven track record of managing a team and achieving customer satisfaction goals - Strong communication and problem-solving skills - Excellent persuasion and project management skills - Ability to work well under pressure and meet tight deadlines - Proficiency in MS Office and customer relationship management (CRM) software - Experience working in a fast-paced environment - Flexible schedule to accommodate occasional overtime and travel opportunities

Benefits: - Relocation allowance for qualified candidates - Paid overtime opportunities - Travel opportunities to visit Einride's international offices and partners

If you are a passionate and experienced Customer Care Manager looking to make a difference in the transportation industry, we encourage you to apply by the deadline on June 1, 2024. Join Einride and be a part of a diverse and inclusive team that values and respects all perspectives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.