kr30,450 - 43,050 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Exeger is seeking a part-time Customer Care Manager to join our team in Malmö, Skåne Län, SE. As a Customer Care Manager, you will be responsible for ensuring high levels of customer satisfaction and retention through effective communication and support. This role requires a minimum of 5 years of experience in customer service or a related field.
Responsibilities: - Manage a team of customer care representatives to ensure prompt and accurate resolution of customer inquiries and complaints - Develop and implement customer care strategies to improve customer satisfaction and retention - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to coordinate customer care efforts and implement best practices - Maintain accurate records of customer interactions and transactions - Train and coach customer care representatives to enhance their skills and performance - Stay up-to-date on industry trends and best practices in customer care
Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in customer service or a related field - Strong leadership and communication skills - Reliable and confident personality traits - Excellent time management and attention to detail - Ability to work well under pressure and in a fast-paced environment
Benefits: - Medical coverage - Retirement plan - Paid overtime
Working Environment: At Exeger, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Customer Care Manager, you will have the opportunity to make a positive impact on our customers and contribute to our company's success.
Deadline to Apply: Please submit your application by June 12, 2024.
Equal Opportunity Statement: Exeger is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and strive to provide equal opportunities for all.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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