Customer Care Manager - Work from home

Job Description:

Epidemic Sound is seeking a motivated and hardworking Customer Care Manager to join our team. This is a part-time, remote position based in Sollentuna, Stockholms Län, SE. The ideal candidate will have at least 7 years of experience in customer service or a related field, with a strong background in managing customer relationships.

Responsibilities: - Managing a team of customer service representatives - Overseeing day-to-day operations of the customer care department - Developing and implementing customer service policies and procedures - Resolving customer complaints and issues in a timely and professional manner - Monitoring customer satisfaction levels and implementing improvements as needed - Training and coaching customer service team members - Collaborating with other departments to ensure a seamless customer experience - Analyzing customer data and feedback to identify trends and opportunities for improvement - Representing the company at industry events and conferences

Requirements: - 7+ years of experience in customer service or a related field - Proven track record of managing a customer service team - Excellent communication and interpersonal skills - Strong problem-solving abilities - Proficiency in Microsoft Office and customer service software - Bachelor's degree in business administration or a related field (preferred) - Motivated and hardworking personality traits - Presentation and time management skills

Benefits: - Parental leave - Employee discounts - Gym membership

Working Environment: At Epidemic Sound, we strive to pursue excellence in every endeavor. Our team members are encouraged to set a high standard for achievement and work collaboratively to achieve our goals.

Equal Opportunity Statement: Epidemic Sound is an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-04

If you meet the requirements and are interested in joining our dynamic team, please submit your application today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.