Customer Care Officer

Job Description:

Starbreeze Studios is seeking a dedicated and motivated Customer Care Officer to join our team in Uppsala, Sweden. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients in the gaming industry. This role is part-time and at the Associate level, with a requirement of 2 years of relevant experience.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Providing product information and technical support to customers - Processing orders, returns, and exchanges - Monitoring customer feedback and escalating issues as needed - Collaborating with other departments to improve customer experience - Analyzing customer data and identifying trends to improve service delivery - Implementing and assessing customer care strategies to enhance customer satisfaction - Representing the company at events and conferences as needed

Requirements: - Excellent communication skills, both written and verbal - Strong interpersonal skills and the ability to build rapport with customers - Proficiency in customer relationship management systems - Analytical and critical thinking skills - Ability to multi-task and prioritize in a fast-paced environment - Experience in the gaming industry is a plus

Personality traits: - Dedicated to providing exceptional customer service - Motivated to exceed customer expectations

Soft skills: - Strong analytical skills - Critical thinking abilities

Benefits: - Profit sharing - Vision insurance - Remote work flexibility

Working environment: Starbreeze Studios is committed to environmental responsibility and sustainable practices. We strive to create a positive work environment where employees can thrive and contribute to our mission of delivering innovative gaming experiences to our customers.

Deadline to apply: 2024-06-29

Equal opportunity statement: Starbreeze Studios is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.