Customer Care Representative

Job Description:

Haglöfs, a leading outdoor clothing and equipment company, is seeking a part-time Customer Care Representative to join our team in Uppsala, SE. As an Associate level role, we require a minimum of 2 years of experience in customer service.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a professional and timely manner - Assist customers with product information, sizing, returns, and order tracking - Resolve customer complaints and issues with empathy and efficiency - Process orders and coordinate with shipping and logistics departments - Provide exceptional customer service and exceed customer expectations - Collaborate with other departments to ensure a seamless customer experience

Requirements: - Strong communication skills and ability to multitask in a fast-paced environment - Driven and motivated individual who is passionate about providing excellent customer service - Ability to research and innovate solutions to customer problems - Proficient in Microsoft Office and CRM software - Excellent problem-solving skills and attention to detail

Benefits: - Company transportation for commuting to and from work - Travel opportunities for training and networking events - Parental leave for employees who are growing their families

Working Environment: At Haglöfs, we leverage data to inform decisions and drive strategic initiatives. Our team is collaborative and supportive, with a focus on continuous improvement and innovation.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Haglöfs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, sexual orientation, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.