Remote Customer Care Specialist

Job Description:

Fingerprint Cards is seeking a Remote Customer Care Specialist to join our team in Sollentuna, Stockholms Län, SE. This part-time position at the Associate level requires a minimum of 4 years of experience in customer service. As a Customer Care Specialist, you will be responsible for providing top-notch customer support to our clients, ensuring their satisfaction and building long-term relationships.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Assist customers with product information, order status, and issue resolution. 3. Handle and resolve customer complaints with empathy and efficiency. 4. Process returns, exchanges, and refunds according to company policies. 5. Collaborate with other departments to ensure seamless communication and customer experience. 6. Maintain accurate records of customer interactions and transactions. 7. Identify opportunities for upselling or cross-selling products to customers.

Requirements: 1. Hardworking and dedicated individual with excellent communication skills. 2. Strong negotiation skills and emotional intelligence to handle difficult situations with customers. 3. Ability to work independently in a remote setting and manage time effectively. 4. Proven track record in providing exceptional customer service. 5. Proficient in using CRM software and other customer support tools. 6. Prior experience in a fast-paced customer service environment. 7. High school diploma or equivalent, with additional certification in customer service preferred.

Benefits: 1. Retirement plan for long-term financial security. 2. Remote work flexibility to balance work and personal life. 3. Paid overtime for extra effort put in to support our customers. 4. Opportunities for career growth and development within the company.

Working Environment: At Fingerprint Cards, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. As a Remote Customer Care Specialist, you will be part of a supportive team that encourages collaboration and personal growth.

Deadline to Apply: The deadline to apply for this position is April 20, 2024.

Equal Opportunity Statement: Fingerprint Cards is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other category protected by law. We are committed to building a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.