Remote Customer Care Specialist

Job description:

Haglöfs is seeking a Remote Customer Care Specialist to join our team in Stockholm, SE. This part-time position is entry-level and requires at least 1 year of experience in customer service. The ideal candidate will be driven, energetic, adaptable, and have strong planning skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner - Assist customers with product questions, orders, and returns - Handle customer complaints and resolve issues effectively - Collaborate with other team members to improve customer service processes - Maintain accurate and up-to-date customer records in the database - Provide feedback to the management team on customer trends and concerns

Requirements: - 1 year of experience in customer service - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software - High school diploma or equivalent

Benefits: - Travel and spending expenses - Life insurance - Paid sick leave

Working environment: At Haglöfs, we foster transparency and open dialogue for effective communication at all levels. Our team works collaboratively to achieve our goals and deliver exceptional customer service.

Equal opportunity statement: Haglöfs is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.