Customer Care Specialist

Job Description:

As a Customer Care Specialist at Aspiro, you will play a vital role in ensuring customer satisfaction and loyalty. You will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients. This part-time position is ideal for individuals who are energetic, confident, and have a passion for customer care.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with empathy and efficiency - Provide product information, troubleshoot problems, and offer solutions to meet customer needs - Collaborate with internal teams to address customer concerns and improve overall customer experience - Maintain accurate records of customer interactions and follow up as needed - Proactively identify opportunities to enhance customer satisfaction and loyalty

Requirements: - 1+ years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong project management skills with the ability to juggle multiple tasks and priorities - A team player who can collaborate effectively with colleagues and cross-functional teams - Energetic and confident personality with a passion for helping others - Ability to work in a fast-paced environment and adapt to changing priorities

Benefits: - Disability insurance - Travel & spending expenses - Free food

Working Environment: At Aspiro, we have a strong focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing exceptional customer care and creating positive experiences for all clients.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Aspiro is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.