Customer Care Specialist

Job Description:

Truecaller is seeking a dedicated and customer-focused individual to join our team as a Customer Care Specialist in Malmö, Skåne Län, SE. This part-time entry-level position is perfect for individuals who are hardworking, adaptable, and have a passion for customer service.

Responsibilities: - Providing exceptional customer service and support to users of Truecaller's products through various channels, including email, chat, and phone. - Troubleshooting technical issues and providing solutions to customers in a timely and efficient manner. - Collaborating with other team members to ensure a seamless customer experience. - Maintaining accurate and detailed records of customer interactions and resolutions. - Identifying and escalating unresolved issues to the appropriate teams for further investigation. - Continuously striving to improve customer satisfaction and retention rates.

Requirements: - Strong communication skills and the ability to empathize with customers. - Demonstrated ability to work effectively in a team environment. - Attention to detail and the ability to multitask effectively. - A positive attitude and a willingness to learn and adapt in a fast-paced environment. - No prior experience is required, but a willingness to learn and grow in the role is essential.

Benefits: - Paid sick leave to ensure the well-being of our employees. - Visa sponsorship for eligible candidates. - Profit sharing opportunities to reward dedication and hard work.

Working Environment: At Truecaller, we believe in encouraging calculated risk-taking to drive innovation and progress. Our team is dedicated to pushing boundaries and creating a workplace that fosters creativity and collaboration.

Deadline to Apply: Interested candidates must apply by July 3, 2024.

Equal Opportunity Statement: Truecaller is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, veteran status, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.