Customer Care Specialist

Job Description: Trustly is seeking a reliable and resilient Customer Care Specialist to join our team in Sollentuna, Stockholms Län. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer care.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. 2. Resolve customer issues and complaints with empathy and efficiency. 3. Provide product information and support to customers. 4. Document all customer interactions and maintain accurate records. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Analyze customer feedback and suggest improvements to enhance customer satisfaction. 7. Stay up-to-date on company products and services to provide accurate information to customers.

Requirements: 1. Reliable and resilient personality traits. 2. Strong analytical and adaptability skills. 3. Excellent communication and problem-solving abilities. 4. Ability to work well in a team environment. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent.

Benefits: 1. Medical coverage for employees. 2. Travel opportunities for training and conferences. 3. Paid sick leave for when you need to take time off due to illness.

Working Environment: At Trustly, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional customer care and creating a positive work environment for all employees.

Equal Opportunity Statement: Trustly is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 22, 2024

If you are passionate about providing excellent customer care and are looking for a rewarding part-time opportunity in Sollentuna, apply now to join the Trustly team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.