Customer Care Specialist - Work from home

Job Description:

Tetra Pak is currently seeking a Customer Care Specialist to join our team on a part-time basis, working remotely from home. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.

Responsibilities: - Responding to customer inquiries via phone, email, and chat - Handling customer complaints and escalations - Providing product information and troubleshooting assistance - Processing orders, returns, and exchanges - Maintaining accurate customer records and documentation - Collaborating with internal teams to address customer issues and improve processes - Meeting service level agreements and performance metrics

Requirements: - 3 years of experience in customer service or a related field - Independent and hardworking with the ability to work autonomously - Strong people management and interpersonal skills - Excellent presentation skills - Proficiency in Microsoft Office and customer relationship management (CRM) software - Strong problem-solving skills and attention to detail - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment

Benefits: - Paid overtime for additional hours worked - Disability insurance for added protection - Relocation allowance for those who may need to move for the position

Working Environment: At Tetra Pak, we foster a culture of ongoing learning and development to support our employees' personal and professional growth. We provide resources and opportunities for continuous improvement and skill-building to help our team members succeed in their roles and advance their careers.

Deadline to Apply: The deadline to apply for the Customer Care Specialist position is June 1, 2024.

Equal Opportunity Statement: Tetra Pak is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. We strive to create a supportive and respectful environment where all employees can thrive and contribute to the success of our organization.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.