Customer Service Assistant

Job description:

SKF is seeking a part-time Customer Service Assistant to join our team in Stockholm, SE. As an entry-level position, no previous experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Assist customers with inquiries, issues, and feedback through various communication channels such as phone, email, and live chat - Process orders, returns, and exchanges in a timely and accurate manner - Maintain customer records and update information as needed - Collaborate with other team members to ensure a seamless customer experience - Identify and recommend process improvements to enhance customer satisfaction - Handle customer complaints and resolve conflicts with diplomacy and professionalism - Stay up-to-date on product knowledge to provide accurate information to customers - Adhere to company policies and procedures to ensure a high standard of service

Requirements: - Adaptable and resourceful individual who can quickly learn new processes and tools - Strong soft skills in innovation and persuasion to effectively communicate with customers - Excellent written and verbal communication skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office applications and CRM software is a plus

Benefits: - Free accommodation provided for out-of-town employees - Travel and spending expenses covered for work-related trips - Opportunities for domestic and international travel

Working environment: At SKF, we believe in paving the way for diversity and inclusivity in the workplace. We strive to create a culture of belonging where every employee feels valued and respected.

Deadline to apply: 2024-05-06

Equal opportunity statement: SKF is an equal opportunity employer and is committed to providing a workplace that is inclusive and diverse. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.