Customer Service Assistant

Job Description:

Klarna is looking for a Customer Service Assistant to join our team in Malmö, Skåne Län, SE. This part-time position is at the Associate Level and requires a minimum of 2 years of experience in customer service or a related field. The ideal candidate will be adaptable, reliable, and possess strong problem-solving skills.

Responsibilities: - Responding to customer inquiries via phone, email, and chat - Assisting customers with account issues, billing inquiries, and product information - Resolving customer complaints in a professional and timely manner - Working closely with other team members to ensure excellent customer service - Keeping accurate records of customer interactions and transactions - Collaborating with other departments to improve overall customer experience

Requirements: - High school diploma or equivalent - 2+ years of customer service experience - Excellent communication and interpersonal skills - Strong problem-solving abilities - Adaptable to different customer situations - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and CRM software

Benefits: - Travel opportunities - Retirement plan - Employee discounts - Supportive and inclusive working environment - Opportunities for growth and development

Equal Opportunity Statement: Klarna is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, disability, or any other characteristic protected by applicable law.

Deadline to apply: June 10, 2024

If you meet the requirements and are ready to join a team that pursues excellence in every endeavor, apply now to become a Customer Service Assistant at Klarna!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.