Customer Service Assistant - Work from home

Job Description: Oatly is seeking a motivated and independent individual to join our team as a Customer Service Assistant, working remotely from home. As a part-time Associate Level position, the ideal candidate will have at least 4 years of relevant experience in customer service.

Responsibilities: - Provide excellent customer service via phone, email, and chat - Assist customers with inquiries, concerns, and feedback - Process orders and returns efficiently and accurately - Maintain a positive and professional attitude at all times - Collaborate with team members to ensure customer satisfaction - Maintain a high level of attention to detail and emotional intelligence in all interactions - Uphold company policies and procedures in all customer interactions - Meet or exceed performance targets and goals set by management - Continuously improve product knowledge and customer service skills

Requirements: - 4+ years of experience in customer service - High school diploma or equivalent - Strong communication skills and ability to empathize with customers - Excellent attention to detail and problem-solving skills - Ability to work independently and efficiently in a remote setting - Motivated and self-driven to achieve goals and targets - Proficiency in Microsoft Office and customer service software - Ability to work in a fast-paced environment and adapt to change quickly - Strong organizational skills and ability to multitask effectively - Prior experience working from home is a plus

Benefits: - Company transportation - Vision insurance - Life insurance

Working Environment: At Oatly, we prioritize quality in all aspects of our work, products, and services. We value creativity, collaboration, and innovation in everything we do. As a remote Customer Service Assistant, you will have the opportunity to work in a supportive and inclusive environment where your contributions are valued and appreciated.

Equal Opportunity Statement: Oatly is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.