Remote Customer Service Associate

Job Description: Tobii Technology is seeking a Remote Customer Service Associate to join our team in Uppsala, Sweden. As a part-time associate at the Associate Level, you will be responsible for providing exceptional customer service to our clients through various communication channels. With at least 2 years of experience in customer service, you will be expected to handle customer inquiries, resolve issues, and provide product information with energy and dedication.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about our products and services - Handle and resolve customer complaints with creativity and a problem-solving mindset - Process orders, returns, and exchanges efficiently - Maintain detailed records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Continuously improve customer service processes and procedures - Stay up-to-date on product knowledge and industry trends

Requirements: - 2 years of experience in customer service - Energetic and dedicated personality - Strong attention to detail - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using CRM systems and Microsoft Office Suite - Fluency in English and Swedish (additional languages are a plus) - Bachelor's degree in Business Administration or related field (preferred)

Benefits: - Free accommodation for remote work - Paid sick leave - Dental insurance - Opportunities for professional development and growth within the company

Working Environment: At Tobii Technology, we provide a flexible work environment that values adaptability and efficiency. We strive to create a supportive and inclusive culture where every team member can thrive and contribute to our success.

Equal Opportunity Statement: Tobii Technology is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, veteran status, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.