Customer Service Manager

Job Description:

Looklet, a leading fashion technology company based in Uppsala, SE, is seeking a passionate and reliable Customer Service Manager to join our team on a part-time basis. As a mid-to-senior level professional with at least 6 years of experience in customer service or a related field, you will play a key role in ensuring the satisfaction and retention of our customers.

Responsibilities: - Manage a team of customer service representatives, providing guidance, training, and support - Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction - Monitor and analyze customer feedback to identify trends and make recommendations for improvement - Handle escalated customer inquiries and complaints, resolving them in a timely and professional manner - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Track and report key metrics related to customer service performance and quality

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in a customer service management role - Strong communication and interpersonal skills - Ability to adapt to changing circumstances and handle high-pressure situations - Persuasive and able to influence others to achieve positive outcomes - Proficiency in Microsoft Office Suite and CRM software

Personality Traits: - Passionate about providing exceptional customer service - Reliable and consistent in following through on commitments

Soft Skills: - Adaptability to changing customer needs and company goals - Persuasion to influence others and drive positive change

Benefits: - Travel and spending expenses covered - Life insurance policy for peace of mind - Visa sponsorship for international candidates

Working Environment: At Looklet, we encourage a spirit of exploration and taking calculated risks for growth. You will have the opportunity to work in a dynamic and collaborative environment where your contributions are valued and recognized.

Deadline to Apply: April 24, 2024

Equal Opportunity Statement: Looklet is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all employees feel welcome and valued regardless of race, gender, age, religion, sexual orientation, or disability. We encourage qualified individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.