Customer Service Manager

Job Description:

Epiroc is seeking a passionate and resilient Customer Service Manager to join our team in Göteborg, Västra Götalands Län, Sweden. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in a customer service role.

Responsibilities: - Develop and implement customer service policies and procedures - Manage a team of customer service representatives - Handle escalated customer complaints and issues - Monitor customer satisfaction and implement strategies to improve service quality - Analyze data and trends to make informed decisions for the department - Collaborate with other departments to ensure a seamless customer experience - Provide training and development opportunities for staff - Use innovative approaches to enhance customer service delivery

Requirements: - Bachelor's degree in Business Administration or a related field - Strong presentation skills and the ability to communicate effectively with customers and team members - Experience in using data and analytics to drive strategic initiatives - Proven track record of leading a high-performing customer service team - Visa sponsorship is available for candidates who require it - Must be able to work part-time hours - Ability to travel occasionally as needed

Benefits: - Visa sponsorship - Paid overtime - Company equipment provided

Working Environment: At Epiroc, we believe in leveraging data to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional customer service and creating innovative solutions to meet our customers' needs.

Equal Opportunity Statement: Epiroc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.