Customer Service Manager

Job Description:

Ericsson is seeking a talented and experienced Customer Service Manager to join our team in Uppsala, Sweden. As a part-time position at a mid-to-senior level, the successful candidate will have at least 7 years of experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures - Manage a team of customer service representatives - Monitor customer satisfaction levels and implement strategies to improve customer experience - Handle escalated customer complaints and issues - Collaborate with other departments to ensure seamless customer service delivery - Analyze data and trends to identify areas for improvement - Develop and implement training programs for customer service staff - Continuously seek ways to improve processes and procedures - Ensure compliance with company policies and industry regulations

Requirements: - Bachelor's degree in business administration or related field - Proven experience in customer service management - Strong leadership and communication skills - Excellent project management skills - Creative problem-solving abilities - Reliable and dedicated work ethic - Ability to work independently and as part of a team

Benefits: - Life insurance - Dental insurance - Gym membership

Working Environment: At Ericsson, we believe in promoting equality and fairness for all employees. We strive to create a supportive and inclusive working environment where everyone can thrive and succeed.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Ericsson is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.