Customer Service Manager

Job Description:

Quinyx, a leading workforce management software company based in Stockholm, is seeking a talented Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for overseeing the customer service operations and ensuring the highest level of customer satisfaction. This is a part-time position at a mid-to-senior level, requiring at least 8 years of experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures - Train and supervise customer service representatives - Handle escalated customer inquiries and complaints - Monitor customer satisfaction levels and implement improvements as needed - Analyze customer feedback and develop strategies for improvement - Collaborate with other departments to ensure a seamless customer experience - Keep abreast of industry trends and best practices in customer service - Drive customer retention and loyalty initiatives - Provide regular reports and updates to senior management

Requirements: - Proven experience in customer service management - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Driven and adaptable personality traits - Strong research and creativity skills - Equal Opportunity Statement: Quinyx is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits: - Employee discounts - Retirement plan - Joining bonus

Working Environment: Join a dynamic team that leads the industry through cutting-edge ideas and solutions. Work in a collaborative and innovative environment where your skills and ideas are valued.

Deadline to Apply: 2024-05-11

If you meet the requirements and are ready to take on this exciting opportunity, apply now to join Quinyx as our Customer Service Manager in Stockholm!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.