Customer Service Manager

Job Description:

Snow Software is seeking a part-time Customer Service Manager to join our team in Stockholm, Sweden. As a Customer Service Manager, you will be responsible for overseeing the customer service team and ensuring the highest level of customer satisfaction. This position is at the Associate Level and requires a minimum of 5 years of experience in a customer service role.

Responsibilities: - Manage and lead the customer service team to ensure excellent customer service delivery - Develop and implement customer service policies and procedures - Monitor customer service metrics and make recommendations for improvement - Handle escalated customer inquiries and complaints - Train and coach team members to enhance their customer service skills - Collaborate with other departments to ensure a seamless customer experience - Drive innovation in customer service processes and systems - Manage customer service budgets and expenses - Build strong relationships with customers to promote customer loyalty and retention

Requirements: - 5 years of experience in customer service - Passionate and hardworking individual - Strong interpersonal and communication skills - Excellent time management and organizational skills - Ability to lead and motivate a team - Proficiency in Microsoft Office and customer service software - Bachelor's degree in Business or related field preferred

Benefits: - Profit sharing - Joining Bonus - Remote work flexibility

Working Environment: At Snow Software, we believe in building strong relationships with colleagues, clients, and partners. As a Customer Service Manager, you will have the opportunity to work in a collaborative and supportive environment where your ideas and contributions are valued.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Snow Software is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status under applicable law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.