Remote Customer Service Manager

Job Description:

As a Remote Customer Service Manager at Acast, you will be responsible for overseeing a team of remote customer service representatives to ensure exceptional service delivery to our customers. You will be expected to lead by example, providing guidance and support to your team while also managing day-to-day operations efficiently. This role requires a high level of communication skills, as you will be expected to liaise with various departments to ensure seamless customer experience.

Responsibilities: - Develop and implement customer service policies and procedures - Monitor and analyze team performance metrics to identify areas for improvement - Train and onboard new customer service representatives - Handle escalated customer inquiries and complaints - Conduct regular team meetings to provide updates and address concerns - Collaborate with other departments to improve overall customer experience - Stay up to date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - 5 years of experience in customer service management - Strong leadership and communication skills - Passionate and hardworking attitude - Ability to conduct research and implement innovative solutions - Proficiency in Microsoft Office suite and CRM software - Experience working in a remote team environment is preferred - Ability to work flexible hours as needed

Benefits: - Company transportation for necessary travel - Medical coverage for you and your family - Gym membership for employee wellness

Working Environment: At Acast, we believe in building strong connections and treating colleagues like an extended family. We promote a collaborative and supportive work environment where everyone is valued and respected. You will have the opportunity to grow professionally and personally, as we believe in investing in our employees' development.

Equal Opportunity Statement: Acast is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.