Remote Customer Service Manager

Job Description:

We are looking for a Remote Customer Service Manager to join our team at Mojang Studios in Stockholm. As a mid-to-senior level professional with at least 7 years of experience in customer service management, you will be responsible for overseeing and optimizing our remote customer service operations. You will lead a team of remote customer service representatives to ensure that our customers receive the best possible support and service.

Responsibilities: - Develop and implement strategies to improve customer service processes and procedures - Lead and manage a team of remote customer service representatives - Monitor team performance and provide coaching and feedback to ensure high-quality service delivery - Set performance goals and KPIs for the team and track progress towards achieving them - Handle escalations and resolve customer complaints in a timely and efficient manner - Collaborate with other departments to improve overall customer experience - Analyze customer feedback and data to identify trends and areas for improvement - Stay up-to-date with industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service management, with at least 7 years of experience - Strong project management and communication skills - Energetic and adaptable personality traits - Experience managing remote teams is a plus - Proficiency in CRM software and other customer service tools - Ability to work independently and as part of a team

Benefits: - Vision insurance - Paid overtime - Disability insurance

Working Environment: At Mojang Studios, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for training and professional development to help our employees reach their full potential.

Equal Opportunity Statement: Mojang Studios is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: June 12, 2024

Join us at Mojang Studios and be part of a dynamic team that is dedicated to providing exceptional customer service to our players around the world. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.