Customer Service Manager

Job description:

We are seeking a confident and resourceful Customer Service Manager to join our team at Teenage Engineering in Malmö, Skåne Län, SE. As a part-time Associate Level position, the ideal candidate will have at least 5 years of experience in customer service management.

Responsibilities: 1. Manage a team of customer service representatives to ensure the highest level of customer satisfaction. 2. Develop and implement strategies to improve customer service processes and procedures. 3. Monitor and analyze customer feedback to identify areas for improvement. 4. Handle escalated customer complaints and issues in a timely and effective manner. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Train new customer service representatives on company policies and procedures. 7. Conduct research and analysis to identify customer trends and preferences. 8. Implement innovative solutions to enhance the customer experience.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Strong communication and interpersonal skills. 3. Demonstrated leadership abilities and team management experience. 4. Ability to think creatively and problem-solve under pressure. 5. Proficiency in Microsoft Office and customer service management software. 6. Experience in the consumer electronics industry is a plus.

Benefits: - Relocation allowance for qualified candidates. - Disability insurance coverage. - Profit sharing opportunities for high-performing employees.

Working environment: At Teenage Engineering, we cultivate a culture that transcends borders. We believe in promoting collaboration on a global scale, and value diversity and inclusivity in all aspects of our work. Joining our team means engaging with a dynamic and innovative company that is constantly pushing the boundaries of creativity and technology.

Deadline to apply: 2024-06-26

Equal opportunity statement: Teenage Engineering is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.