Customer Service Manager

Job Description:

We are looking for a dynamic and experienced Customer Service Manager to join our team at Re:newcell in Stockholm, SE. As a Customer Service Manager, you will be responsible for overseeing and leading our customer service team to ensure exceptional customer support and satisfaction.

Responsibilities: 1. Develop and implement customer service policies and procedures. 2. Train and supervise a team of customer service representatives. 3. Handle escalated customer complaints and issues in a timely and effective manner. 4. Monitor and analyze customer service metrics to identify areas for improvement. 5. Collaborate with other departments to optimize the customer experience. 6. Develop strategies to increase customer retention and satisfaction. 7. Stay up-to-date on industry trends and best practices in customer service. 8. Conduct regular performance evaluations and provide feedback to team members.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 6+ years of experience in customer service management. 3. Strong leadership and decision-making skills. 4. Excellent communication and interpersonal abilities. 5. Ability to prioritize and multitask effectively. 6. Resourceful and dedicated personality traits. 7. Persuasion and problem-solving skills. 8. Proficiency in CRM software and Microsoft Office suite.

Benefits: - Medical coverage - Company equipment - Profit sharing

Working Environment: At Re:newcell, we empower our employees to take ownership and make impactful decisions. We value collaboration, innovation, and a positive work culture.

Equal Opportunity Statement: Re:newcell is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.