Customer Service Manager - Work from home

Job Description:

Budbee is seeking a dedicated and adaptable Customer Service Manager to work from home in Uppsala, SE. As a mid-to-senior level position, the ideal candidate should have at least 7 years of experience in customer service roles. The Customer Service Manager will be responsible for overseeing a team of customer service representatives, ensuring timely and effective resolution of customer issues and inquiries.

Responsibilities: - Manage a team of customer service representatives, including hiring, training, and performance evaluations - Develop and implement customer service policies and procedures to ensure consistent and high-quality service - Monitor customer interactions to ensure prompt and accurate responses - Handle escalated customer issues and provide resolutions in a professional and courteous manner - Analyze customer feedback and data to identify areas for improvement and implement solutions - Collaborate with other departments to ensure a seamless customer experience - Maintain a positive and productive work environment for the customer service team

Requirements: - 7+ years of experience in customer service roles - Strong leadership and communication skills - Excellent negotiation and problem-solving abilities - Attention to detail and ability to multitask in a fast-paced environment - Proficiency in Microsoft Office and customer service software - Ability to work independently and remotely - Adaptable and dedicated personality traits

Benefits: - Relocation allowance for eligible candidates - Profit sharing opportunities - Life insurance coverage

Working Environment: At Budbee, we encourage calculated risk-taking to drive innovation and progress. We value creativity, collaboration, and a growth mindset. Our team is dedicated to delivering exceptional customer service and providing a positive work environment for all employees.

Equal Opportunity Statement: Budbee is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability status. All qualified applicants will receive consideration for employment without regard to any legal protected class.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.