Customer Service Manager - Work from home

Job Description:

ABB Sweden is seeking a dedicated and experienced Customer Service Manager to join our team on a part-time basis, working from home in Sollentuna, Stockholms Län, SE. We are looking for a candidate with at least 8 years of relevant experience at the mid-to-senior level. As a Customer Service Manager, you will be responsible for overseeing the customer service team, ensuring high-quality service and customer satisfaction at all times.

Responsibilities: - Lead and manage a team of customer service representatives, providing training, guidance, and support as needed - Develop and implement customer service policies and procedures to optimize efficiency and effectiveness - Monitor and analyze customer service metrics to identify areas for improvement and implement solutions - Handle escalated customer inquiries and provide resolutions in a timely and professional manner - Collaborate with other departments to ensure seamless communication and a positive customer experience - Stay up-to-date on industry trends and best practices in customer service to continuously improve processes

Requirements: - Bachelor's degree in business administration or related field - 8+ years of experience in customer service management - Strong leadership and people management skills - Excellent communication and problem-solving abilities - Ability to work independently and handle multiple tasks simultaneously - Reliable and passionate about delivering exceptional customer service - Proficient in conducting research and analyzing data - Experience working remotely or managing remote teams is a plus

Personality Traits: - Reliable - Passionate

Soft Skills: - People management - Research

Benefits: - Life insurance - Profit sharing - Parental leave

Working Environment: At ABB Sweden, we are committed to promoting equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where every team member is valued and respected.

Deadline to Apply: Interested candidates should submit their applications by July 3, 2024.

Equal Opportunity Statement: ABB Sweden is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.