Remote Customer Service Officer

Job Description:

Koenigsegg Automotive AB, a prestigious automotive company based in Sollentuna, is seeking a Remote Customer Service Officer to join their team on a part-time basis. As an Associate level position, the ideal candidate should have at least 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Handle and resolve customer complaints and issues with empathy and understanding - Assist customers in placing orders, processing returns, and tracking shipments - Maintain accurate customer records and update information as needed - Collaborate with other departments to ensure seamless customer service experience - Provide feedback on customer trends and issues to improve overall customer satisfaction - Meet or exceed customer service metrics and KPIs

Requirements: - Resourceful and reliable individual who can work independently - Strong project management skills to prioritize tasks and meet deadlines - Excellent analytical skills to identify trends and provide insights for improvement - 2 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Proficient in using customer service software and tools - Ability to work remotely and manage workload effectively - High school diploma or equivalent, Bachelor's degree preferred

Benefits: - Employee discounts on Koenigsegg products - Free food provided during working hours - Gym membership subsidy - Opportunity to give back to the community through corporate social responsibility initiatives

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Koenigsegg Automotive AB is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.