Customer Service Representative

Job Description:

As a Customer Service Representative at Epiroc in Malmö, Skåne Län, SE, you will play a crucial role in ensuring customer satisfaction and loyalty. You will be responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services.

Responsibilities: - Respond to customer inquiries via telephone, email, and chat in a timely and professional manner - Resolve customer complaints and issues to ensure customer satisfaction - Process orders accurately and efficiently - Provide product information and technical support to customers - Maintain customer records and update information as needed - Collaborate with other departments to ensure seamless customer experience - Identify and recommend process improvements to enhance customer service

Requirements: - Bachelor's degree or equivalent work experience - 4 years of experience in customer service or a related field - Passionate about delivering exceptional customer service - Reliable and dependable - Strong emotional intelligence and ability to empathize with customers - Excellent presentation skills - Proficient in Microsoft Office suite and CRM software - Excellent communication skills, both written and verbal

Benefits: - Paid Time Off (PTO) - Company transportation - Company equipment

Working Environment: Epiroc is committed to environmental responsibility and sustainable practices. As a Customer Service Representative, you will be part of a team that values sustainability and is dedicated to reducing our environmental footprint.

Deadline to Apply: Please submit your application by 2024-05-06

Equal Opportunity Statement: Epiroc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.