Customer Service Representative - Work from home

**Job Description:**

As a Customer Service Representative at Happy Socks, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own home. You will serve as the first point of contact for customers seeking assistance with their orders, product inquiries, and general inquiries. You will work closely with our sales team to ensure customer satisfaction and retention.

**Responsibilities:**

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Process orders, returns, and exchanges - Provide product information and recommendations - Resolve customer complaints and issues in a calm and composed manner - Collaborate with the sales team to ensure seamless customer experience - Maintain accurate records of customer interactions and transactions - Monitor trends and provide feedback on customer concerns to the management team

**Requirements:**

- 1 year of experience in customer service or a related field - Confident and reliable with excellent communication skills - Strong problem-solving abilities and presentation skills - Ability to work independently and as part of a team - Proficient in Microsoft Office and customer service software - High school diploma or equivalent

**Benefits:**

- Company transportation for work-related travel - Ongoing training and professional development opportunities - Travel and spending expenses covered - Flexibility to work from home

**Working Environment:**

At Happy Socks, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and collaboration within our team.

**Equal Opportunity Statement:**

Happy Socks is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

**Deadline to apply:** 2024-04-29

We look forward to receiving your application for the Customer Service Representative position at Happy Socks!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.