Customer Service Representative - Work from home

Job Description:

Instabox is seeking a motivated and energetic Customer Service Representative to join our team on a part-time basis, working from home in Malmö, Skåne Län, SE. As a Customer Service Representative, you will be responsible for providing exceptional customer support via phone, email, and chat to our clients.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner. 2. Process orders, returns, and exchanges accurately and efficiently. 3. Proactively identify and address customer needs to ensure customer satisfaction. 4. Collaborate with internal teams to streamline processes and improve customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and industry trends to provide informed support to customers. 7. Utilize feedback from customers to suggest improvements and enhance service delivery. 8. Meet or exceed performance targets and KPIs set by the company.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Strong communication skills, both written and verbal. 3. Ability to work independently and as part of a team. 4. Proficiency in using customer service software and tools. 5. Driven and energetic personality traits. 6. Strong cooperation and research skills. 7. High school diploma or equivalent required, additional education is a plus.

Benefits: - Parental leave - Training & professional development opportunities - Profit sharing

Working Environment: At Instabox, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to providing exceptional service and delivering innovative solutions to our customers. Join us in a dynamic and supportive work environment where your ideas are valued, and your growth is encouraged.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Instabox is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors. We are committed to creating an inclusive and welcoming environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.