Remote Customer Service Specialist

Job Description: Paradox Interactive is seeking a Remote Customer Service Specialist to join our team in Stockholm, SE. This part-time entry-level position is ideal for individuals who are passionate and energetic about providing exceptional customer service in a remote setting. As a Customer Service Specialist, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for all customers.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Resolve customer issues and complaints with empathy and efficiency - Provide product information and assistance to customers - Assist customers with account management and billing inquiries - Document customer interactions and feedback for internal review and improvement - Collaborate with other team members to provide seamless customer support

Requirements: - Strong communication skills and a customer-centric mindset - Ability to work independently in a remote setting - Excellent decision-making skills and the ability to think creatively - Passion for gaming and a strong understanding of the gaming industry - Tech-savvy with the ability to learn new systems quickly - Availability to work flexible hours, including evenings and weekends

Benefits: - Visa sponsorship for eligible candidates - Medical coverage for part-time employees - Paid overtime opportunities for exceeding performance expectations

Working Environment: At Paradox Interactive, we strive to foster creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional customer service and creating meaningful connections with our community of gamers.

Deadline to Apply: Interested candidates should submit their application by May 11, 2024.

Equal Opportunity Statement: Paradox Interactive is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.