Customer Service Specialist

Job Description:

We are seeking a confident and passionate Customer Service Specialist to join our team at J.Lindeberg in Sollentuna, SE. As an Entry Level position, no prior experience is required, but a minimum of 1 year in a customer service role is preferred. The ideal candidate will possess creativity and strong analytical skills to handle a variety of customer inquiries and issues.

Responsibilities: - Handle incoming customer inquiries via phone, email, and live chat - Provide exceptional customer service by resolving issues promptly and professionally - Process orders, returns, and exchanges in a timely manner - Assist customers with product information, sizing, and styling advice - Collaborate with other departments to ensure customer satisfaction - Contribute to the development and improvement of customer service processes and procedures - Maintain accurate customer records and documentation

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and customer service software - Confidence and passion for delivering top-notch customer service - Creativity and analytical skills to provide innovative solutions

Benefits: - Medical coverage - Parental leave - Free accommodation

Working Environment: At J.Lindeberg, we strive for excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing the best possible experience for our customers, and we are looking for individuals who are committed to upholding this standard in everything they do.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: J.Lindeberg is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome applicants from all backgrounds and encourage diversity in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.