Remote Customer Service Specialist

Job Description:

Acast is seeking a Remote Customer Service Specialist to join our team in Uppsala, SE. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service. The ideal candidate will be energetic, motivated, possess excellent negotiation and time management skills, and be able to work remotely.

Responsibilities: - Respond to customer inquiries in a timely and professional manner via email, phone, and chat - Resolve customer issues and complaints effectively and efficiently - Identify opportunities to upsell or cross-sell products and services - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Stay up to date on company products, services, and policies

Requirements: - 2 years of experience in customer service - Energetic and motivated personality - Strong negotiation and time management skills - Excellent communication and problem-solving abilities - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Dental insurance - Parental leave - Paid Time Off (PTO)

Working Environment: Acast provides a flexible working environment that adapts to change with speed and efficiency. Remote work options are available to accommodate the needs of our employees.

Deadline to apply: 2024-07-03

Equal Opportunity Statement: Acast is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.