Customer Success Associate

Job Description:

Mips, a cutting-edge technology company based in Stockholm, is seeking a part-time Customer Success Associate to join our team. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer success. The ideal candidate will be energetic, resilient, and possess strong project management skills along with the ability to adapt quickly to changing circumstances.

Responsibilities:

- Engage with customers to ensure their success with our products and services - Educate customers on best practices, troubleshooting techniques, and new features - Collaborate with cross-functional teams to address customer needs and solve problems - Analyze customer data to identify trends and opportunities for improvement - Develop and maintain relationships with key customers to drive retention and growth - Assist in the development of customer success strategies and initiatives - Provide feedback to internal teams on customer experience and product improvements

Requirements:

- Energetic and resilient personality traits - Strong project management skills - Ability to adapt quickly in a fast-paced environment - Excellent communication and interpersonal skills - Detail-oriented and organized - Proven ability to work independently and as part of a team - Bachelor's degree in a related field is preferred but not required

Benefits:

- Free food provided during working hours - Disability insurance coverage - Remote work flexibility, allowing for a better work-life balance

Working Environment:

At Mips, we believe in fostering an environment that encourages autonomy and independence. We trust our employees to excel in their roles and provide them with the support and resources needed to succeed. As a Customer Success Associate, you will have the opportunity to make a direct impact on our customers' success while also benefiting from a positive and inclusive work environment.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement:

Mips is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected category recognized by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.