Customer Success Manager

Job description:

Northvolt is looking for a motivated and hardworking Customer Success Manager to join our team in Stockholm, SE. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.

Responsibilities: - Develop and execute customer success strategies to drive customer satisfaction and retention - Serve as the primary point of contact for key customers, addressing their needs and concerns in a timely and effective manner - Collaborate with internal teams to resolve customer issues and ensure a seamless customer experience - Conduct regular check-ins with customers to gather feedback and identify opportunities for improvement - Analyze customer data and metrics to track customer success and proactively address any potential issues - Provide training and support to customers to help them maximize the value of our products and services - Develop and maintain strong relationships with key stakeholders within customer organizations - Stay up-to-date on industry trends and best practices in customer success to drive continuous improvement

Requirements: - Bachelor's degree in business, marketing, or a related field - 6+ years of experience in customer success or a related role - Strong people management skills and ability to build relationships with customers at all levels - Excellent communication skills, both written and verbal - Ability to work independently and collaborate with cross-functional teams - Strong analytical skills and ability to interpret customer data to drive business decisions - Experience with CRM software and customer success tools preferred - Willingness to travel as needed

Benefits: - Travel opportunities to visit customers and attend industry events - Company transportation for business-related trips - Vision insurance to support your overall health and well-being

Working environment: As a Customer Success Manager at Northvolt, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with a dynamic group of professionals who are passionate about driving customer success and innovation.

Deadline to apply: 2024-06-10

Equal opportunity statement: Northvolt is an equal opportunity employer and values diversity in the workplace. We are committed to creating a supportive and inclusive environment where all employees can thrive and contribute to the success of our company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.