Remote Customer Success Manager

Job Description:

As a Remote Customer Success Manager at Shopify, you will be responsible for managing and developing relationships with our customers to ensure their success with our products and services. Your main goal will be to help customers maximize the value they receive from Shopify, leading to increased loyalty, retention, and overall satisfaction. This position is part-time and at an Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: - Proactively engage with customers to understand their needs and provide solutions to any challenges they may face - Offer guidance and support to customers to help them achieve their business goals using Shopify's platform - Collaborate with cross-functional teams to address customer issues and improve the overall customer experience - Monitor customer accounts to identify trends and potential areas for improvement - Provide regular reports and updates to management on customer success metrics - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Strong communication and interpersonal skills - Adaptable and motivated with a strong desire to help customers succeed - Critical thinking and decision-making skills - Experience with CRM software and other customer management tools - Ability to work independently and remotely

Benefits: - Free accommodation for remote work - Company-provided equipment - Dental insurance coverage

Working Environment: At Shopify, we strive to cultivate a sense of ownership and responsibility at every level. We value collaboration, innovation, and continuous improvement in everything we do.

Equal Opportunity Statement: Shopify is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.