Customer Success Manager

Job Description:

We are seeking a skilled and experienced Customer Success Manager to join our team at Hövding in Uppsala, SE. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers through effective relationship management and support initiatives. This role requires a high level of adaptability and independence, as well as strong analytical and persuasion skills.

Responsibilities: - Build and maintain strong relationships with customers to ensure their satisfaction and success with our products and services - Serve as the main point of contact for customer inquiries, issues, and escalations - Proactively identify opportunities to improve customer experience and increase customer retention - Collaborate with cross-functional teams to address customer needs and resolve issues in a timely manner - Analyze customer data and feedback to identify trends and insights that can inform business decisions - Develop and implement customer success strategies and best practices - Provide training and support to customers on product usage and best practices - Monitor customer health metrics and implement strategies to mitigate risks and promote long-term success - Participate in customer meetings, events, and presentations as needed

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 6+ years of experience in customer success, account management, or a related field - Strong interpersonal and communication skills - Proven track record of building and maintaining successful customer relationships - Ability to work independently and prioritize tasks effectively - Proficiency in CRM software and Microsoft Office Suite - Experience with data analysis and reporting - Willingness to travel occasionally for customer meetings and events

Benefits: - Company transportation - Dental insurance - Relocation allowance

Working Environment: At Hövding, we are committed to supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Hövding is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.