Customer Success Manager - Work from home

Job Description:

We are seeking a motivated and dedicated Customer Success Manager to join our team at IKEA. This is a part-time remote position based in Stockholm, SE. As an Associate Level Customer Success Manager, you will be responsible for ensuring customer satisfaction and building strong relationships with our clients.

Responsibilities: - Serve as the main point of contact for customers, addressing any inquiries or concerns in a timely and professional manner - Continuously monitor customer feedback and satisfaction levels, identifying areas for improvement - Develop and implement strategies to increase customer engagement and retention - Collaborate with internal teams to ensure the successful onboarding of new customers - Provide training and support to customers on our products and services - Maintain accurate records of customer interactions and transactions - Stay up-to-date on industry trends and best practices in customer success

Requirements: - 5 years of experience in customer service or customer success roles - Adaptable and dedicated personality traits - Strong attention to detail and emotional intelligence - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Employee discounts on IKEA products - Company transportation assistance - Paid overtime opportunities

Working Environment: At IKEA, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing the best possible customer experience while maintaining a positive and collaborative atmosphere.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: IKEA is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.