Customer Success Officer

Job Description:

Thule Group is seeking a dedicated and passionate Customer Success Officer to join our team in Malmö, SE on a part-time basis. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and retention of our customers by building strong relationships and providing exceptional service.

Responsibilities: - Act as the main point of contact for customers, addressing their inquiries and concerns in a timely and professional manner - Proactively engage with customers to understand their needs and preferences, and provide personalized support and guidance - Collaborate with the sales and marketing teams to drive customer success and growth - Monitor customer feedback and satisfaction levels, and implement strategies to improve the overall customer experience - Use project management skills to coordinate and execute customer success initiatives - Utilize critical thinking to analyze data and identify trends that could impact customer satisfaction - Provide training and support to customers on how to effectively use our products and services

Requirements: - Bachelor's degree in business administration or related field - 1 year of experience in a customer-facing role - Strong project management skills - Excellent communication and interpersonal skills - Critical thinking and problem-solving abilities - Ability to work independently and as part of a team

Personality traits: - Dedicated - Passionate

Soft skills: - Project management - Critical thinking

Benefits: - Gym membership - Travel & spending expenses - Paid overtime

Working environment: - Embrace a culture that challenges norms and encourages bold thinking

Deadline to apply: - 2024-06-01

Equal Opportunity Statement: Thule Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.