Customer Success Officer

Job Description:

Happy Socks is seeking a part-time Customer Success Officer to join our team in Göteborg, Västra Götalands Län, SE. As an Associate Level role, we require at least 2 years of relevant experience in customer success or a related field. The ideal candidate will be motivated, dedicated, possess strong innovation skills, and demonstrate emotional intelligence in dealing with customers.

Responsibilities: - Build and maintain strong relationships with customers to ensure their satisfaction and loyalty to the brand - Proactively engage with customers to address and resolve any issues or concerns in a timely manner - Collaborate with cross-functional teams to drive customer success initiatives and improve overall customer experience - Analyze customer data and feedback to identify trends, insights, and opportunities for process improvement - Develop and implement strategies to increase customer retention and drive upsell opportunities - Provide timely and accurate responses to customer inquiries through various channels including email, phone, and social media - Monitor key performance indicators related to customer success and report on progress to management - Continuously strive to exceed customer expectations and deliver a world-class customer experience

Requirements: - 2+ years of experience in customer success or a related field - Bachelor's degree in business, marketing, or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office Suite - Experience working in a fast-paced and dynamic environment - Motivated, dedicated, innovative, and possess emotional intelligence

Benefits: - Relocation allowance for qualified candidates - Visa sponsorship for international applicants - Dental insurance for all employees

Working Environment: At Happy Socks, we aim to inject a sense of joy and vibrancy into the work environment. Our team is passionate, creative, and dedicated to delivering happiness to our customers through our unique products and exceptional customer service.

Equal Opportunity Statement: Happy Socks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to Apply: July 12, 2024

Join our team at Happy Socks and be a part of spreading happiness one sock at a time! Apply now and bring your passion for customer success to our dynamic and vibrant team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.