Customer Success Representative

Job Description:

Kivra is seeking a part-time Customer Success Representative to join our team in Uppsala, SE. As an Entry Level position, we are looking for an individual with at least 1 year of experience in customer service or a related field. The ideal candidate will be hardworking and energetic, with a passion for providing exceptional customer service.

Responsibilities: - Manage customer accounts and relationships to ensure satisfaction and retention - Troubleshoot and resolve customer issues in a timely and efficient manner - Proactively reach out to customers to offer support and guidance - Collaborate with internal teams to ensure customer needs are met - Conduct research and strategic planning to improve customer success initiatives - Provide product demonstrations and training to customers as needed - Keep detailed records of customer interactions and feedback

Requirements: - 1 year of experience in customer service or a related field - Hardworking and energetic personality - Strong research and strategic planning skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Knowledge of customer success best practices

Benefits: - Training & professional development opportunities - Medical coverage - Profit sharing options

Working Environment: At Kivra, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is committed to providing exceptional service to our customers and supporting each other in our professional growth.

Equal Opportunity Statement: Kivra is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.