Remote Customer Success Representative

Job Description:

Mips, a cutting-edge technology company based in Göteborg, Västra Götalands Län, SE, is seeking a part-time Remote Customer Success Representative to join our team. As an Associate Level position, we are looking for someone with at least 4 years of experience in customer service roles. The ideal candidate will be reliable and adaptable, with strong teamwork and research skills.

Responsibilities: - Engage with customers through various channels to provide assistance and support - Understand customer needs and provide solutions to ensure a positive customer experience - Handle customer inquiries, feedback, and complaints in a professional and timely manner - Collaborate with other team members to improve processes and customer satisfaction - Conduct research to better understand customer preferences and trends - Assist with onboarding new customers and providing product demonstrations

Requirements: - 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in using customer service software and tools - Excellent problem-solving abilities - High attention to detail and organization skills

Benefits: - Free accommodation for remote work - Profit sharing opportunities - Travel opportunities to Mips' various locations globally

Working Environment: At Mips, we value building strong connections and treating colleagues like an extended family. Our team is supportive, collaborative, and dedicated to creating innovative solutions for our customers. As a Remote Customer Success Representative, you will have the opportunity to work in a dynamic and inclusive environment.

Deadline to Apply: Please submit your application by July 15, 2024.

Equal Opportunity Statement: Mips is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.