Remote Customer Success Representative

Job Description:

ABB Sweden is seeking a remote Customer Success Representative to join our team in Malmö, Skåne Län. As a part-time Associate Level position, the successful candidate will have at least 4 years of experience in a customer-facing role. The ideal candidate will possess a resilient and driven personality, with exceptional critical thinking skills and a strong ability to work effectively in a team environment.

Responsibilities: - Manage a portfolio of customer accounts, ensuring their needs are met and issues are resolved in a timely manner - Develop and maintain strong relationships with customers to drive retention and loyalty - Provide product and service information to customers, addressing any questions or concerns they may have - Collaborate with internal teams to ensure a seamless customer experience - Identify opportunities for upselling or cross-selling products or services to existing customers - Monitor customer satisfaction and gather feedback to continuously improve processes and offerings

Requirements: - Bachelor's degree in Business Administration or related field is preferred - 4+ years of experience in a customer success or customer service role - Excellent communication skills, both verbal and written - Proficient in MS Office and CRM software - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and a customer-focused mindset

Benefits: - Dental insurance - Vision insurance - Parental leave

Working Environment: At ABB Sweden, we are committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace where every individual is valued and respected.

Deadline to Apply: Interested candidates must submit their applications by July 22, 2024.

Equal Opportunity Statement: ABB Sweden is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to building a diverse workforce and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.