Customer Success Specialist

Job Description:

We are seeking a part-time Customer Success Specialist to join our team at Fingerprint Cards in Malmö, Sweden. As a Customer Success Specialist at Fingerprint Cards, you will be responsible for fostering strong relationships with our clients and ensuring their overall satisfaction with our products and services. This role requires a high level of energy and resilience, as well as critical thinking and strategic planning skills.

Responsibilities: - Act as the main point of contact for assigned clients, building strong relationships and ensuring their needs are met - Proactively monitor and analyze client usage data to identify trends and opportunities for optimization - Collaborate with internal teams to address client issues or requests in a timely and effective manner - Develop and implement strategies to increase customer retention and satisfaction - Provide product training and support to clients as needed - Gather feedback from clients to help inform product development and improvement efforts - Track and report on key performance metrics related to client satisfaction and retention

Requirements: - A minimum of 3 years of experience in a customer-facing role - Strong critical thinking and strategic planning skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Resilient and able to handle challenging situations with grace and professionalism - Energetic and proactive approach to client relationship management - Knowledge of the biometrics industry is a plus

Benefits: - Joining Bonus - Company equipment - Company transportation

Working Environment: As a Customer Success Specialist at Fingerprint Cards, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with a dynamic and innovative group of professionals who are dedicated to driving success for our clients and our company.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Fingerprint Cards is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.