Customer Success Specialist

Job Description:

As a Customer Success Specialist at Peltarion, you will be responsible for building and maintaining strong relationships with our customers to ensure their success and satisfaction with our products and services. You will serve as the primary point of contact for customers, addressing their inquiries, resolving any issues, and providing guidance on best practices for using our platform.

Responsibilities: - Onboard new customers and guide them through the implementation process - Proactively reach out to customers to understand their needs and provide personalized support - Analyze customer data to identify trends and opportunities for improvement - Collaborate with internal teams to advocate for customer needs and drive product enhancements - Conduct regular check-ins with customers to gather feedback and ensure their ongoing success - Develop and maintain a deep understanding of our technology and how it can add value to our customers - Maintain accurate records of customer interactions in our CRM system

Requirements: - Bachelor's degree in a related field - 3+ years of experience in a customer-facing role - Strong communication skills, both written and verbal - Ability to work independently and solve problems creatively - Excellent time management and organizational skills - Proven ability to persuade and influence others - Previous experience in a SaaS or tech company is a plus

Benefits: - Travel and spending expenses covered - Gym membership - Paid Time Off (PTO)

Working Environment: At Peltarion, we pride ourselves on our commitment to exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch support and ensuring that our customers achieve their goals with our platform.

Deadline to apply: May 28, 2024

Equal Opportunity Statement: Peltarion is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and empowered to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.