Customer Success Specialist

Job Description:

We are looking for a part-time Customer Success Specialist to join our team at Electrolux in Sollentuna, Stockholms Län, SE. As an Associate Level position, we are seeking candidates with at least 3 years of experience in a customer-facing role. The ideal candidate will be confident, energetic, and possess strong planning and creativity skills.

Responsibilities: - Serve as the main point of contact for customers, providing exceptional service and support - Build and maintain strong relationships with customers to ensure satisfaction and retention - Identify opportunities for upselling and cross-selling products and services to customers - Collaborate with internal teams to address customer inquiries and resolve issues in a timely manner - Analyze customer feedback and data to identify trends and make recommendations for improvement - Create and implement strategies to increase customer engagement and loyalty

Requirements: - Bachelor's degree in Business Administration or related field - 3+ years of experience in a customer success or customer service role - Excellent communication and interpersonal skills - Strong organizational and time management abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and customer relationship management (CRM) software

Benefits: - Relocation allowance for qualified candidates - Gym membership reimbursement - Parental leave for eligible employees

Working Environment: At Electrolux, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to delivering top-notch customer service and creating a positive impact on the world through innovative products and solutions.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Electrolux is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.